Frequently Asked Questions

Flooring Options & Materials

Getting Started

  • Absolutely! You are welcome to visit our showroom to explore a wide range of flooring.

  • We often offer same-day estimates depending on scheduling, and we’re happy to visit your location or help you choose options in our showroom.

  • If need be, we can offer next day installation for most in-stock flooring.

  • Most projects are completed in a single day, depending on the size and complexity of your space. Our team focuses on high quality work over fast work to ensure every job is done right.

  • We offer and install a wide range of flooring options, including carpets, hardwood, laminate, water-proof plank, luxury vinyl tile (LVT), luxury vinyl plank (LVP), and linoleum. We also carry eco-friendly, pet-friendly, and low-VOC options.

  • Both. We maintain one of the largest in-stock carpet inventories in Northern California with additional special-order options available.

  • We work with most major carpet manufacturers across the United States and Europe.

  • Yes*, we can custom make, bind, and deliver area rugs to your desired size and specifications.


Preparing for Installation

  • Yes, we take care of removing and disposing of your old carpet. However, we cannot dispose of carpets that pose a health hazard.

  • Yes*, furniture moving is handled at our discretion. Please discuss this in advance with your salesperson so we can plan accordingly.

  • Yes*, we can install or replace baseboards and trim as needed.

  • We will walk you through each step beforehand, including clearing rooms and preparing surfaces for a smooth installation.

Installation Process

  • No, you do not need to be present as long as we have access to the space.

  • Our installers handle challenging spaces with care and precision to ensure a clean finish in every area.

  • If we encounter any issues, we will pause the project and discuss options with you before proceeding.

  • Our installation team follows professional standards for measurement, fitting, and finishing to ensure every project is completed with precision. We prioritize clean edges, tight seams, and lasting durability on every job.


Pricing and Payment

  • Pricing is determined by project, depending on materials and scope.

  • Yes, a deposit is required to schedule installation and order materials.

  • We accept check, cash, Zelle, and major credit cards.

  • Yes*, we offer special pricing for licensed interior designers and decorators. We provide exclusive discounts through our Trade & Designer Program. To qualify, please register here and bring proof of your license when you visit our showroom.

Policies & Warranty

  • Please provide at least 24 hours’ notice for any scheduling changes.

  • All installations come with a one-year workmanship warranty.

  • Please reach out directly to your salesperson, who will coordinate any follow-up or service needed.

  • Yes, your satisfaction and quality assurance are always guaranteed.

*Subject to additional charge determined during estimation.